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The McKinsey Podcast
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Can Artificial Intelligence Sense and Interpret Emotion?
AI can make inferences about the other non-semanic aspects, the emotions that are built into a conversation. That might mean they could understand that someone is excited or angry and convey that information to customer care agents. Here's another example where moving from the science, you know, into the workplace has happened as well. There's an artificial intelligence technology called reinforcement learning,. But what we're starting to see is that RL reinforcement learning is now being used in business.
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