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How to Reduce Confrontational Dynamics
One tactic I loved was restating what the other person says to their satisfaction before you go any further. Another tactic that I love is instead of saying, this is what I believe, go with, this is how I currently understand the issue. And it's almost like when you're close to things, they look flat and when you're further away, you can see the shape more accurately. This reminds me that Aristotle quote, it's the mark of an educated mind to be able to entertain a thought without accepting it.