Entitlement and the Platform Self in Modern Travel

This chapter examines the disruption caused by a dissatisfied airline passenger, reflecting broader societal attitudes toward service and the immediacy of personal gratification in post-COVID travel. It explores the concept of the 'platform self', which emphasizes individual desires over communal support, reshaping our interactions with institutions. Additionally, the chapter critiques modern individualism and the illusion of freedom, highlighting how these dynamics lead to societal exploitation and call for acknowledgment of cultural histories.