CX expert Bill Price on creating frictionless customer experiences
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
00:00
The Frustrationless Organization by David Chaff
The frictionless organization deliver great customer experiences with less effort co-written with David Chaff. There's loads of examples in the book from all sorts of companies and that have become frictionless. The one that keeps coming back to me is one that we came across looking at some articles, he says.
Transcript
Play full episode
