This chapter emphasizes the importance of critical thinking, observation, and having a plan in leadership. It discusses the value of supportive individuals and introduces the concept of introducing change, with a story about a Chick-fil-A operator who brought about positive changes in his store.
In 2017, Clay Scroggins and I discussed how anyone could leverage their influence, even when they lacked authority. In 2022, this conversation is just as important.
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