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How To Identify Real Problems And Focus On Them - Kristen Cox

The Jason Marc Campbell Business Podcast

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Do We Really Need a 200 Million New Case Management System?

Ena: In this culture, ena, there's lots of these. We call em the seductive solutions people jump to. And if we don't know the questions we're trying to ask, we can actually create a lot of noise in our systems and make things worse. None of these things are bad by themselves. Its just by themselves. They're not the solution. A lack of technology isn't the problem. The question with technology is what's the limitation? It's helping us to remove, what's the problem for the customer or why the business can't scale something?"

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