Costco is a great place to buy bulk toilet paper, cheap hot dogs, or even a mortgage—but for some customers, their recent Coscto experience has felt a little off, especially when dealing with their vendors. In this episode Matt and David talk with Steve Hunt, a Costco customer service worker and former Oklahoma City mayoral candidate, about how private equity takeovers of vendors selling everything from water delivery and window blinds, to discounted event tickets through Costco are quietly eroding product quality and customer service. What looks like the ultimate consumer haven is, in fact, a view into how private equity’s cost cutting tactics are degrading everyday services, exploiting Costco’s reputation for trust, and leaving customers and employees stuck in the middle. Check out Steve's substack and his article: New York City: The Extraction Engine, the Extreme Center, and the Hollowing of Oklahoma City or Dasha Nekrasova vs. Woody Guthrie.
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