This chapter delves into essential leadership lessons derived from experiences at Mayo Clinic, focusing on the value of collaborative decision-making and overcoming professional blind spots. It further examines the diverse roles leaders fulfill, including mentorship, and the shared traits that characterize enduring excellence in leadership.
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- Sustaining Excellence
- Good get at getting stuff done
- Make a change from an expert to a learning machine
- Apply to be in my Learning Leader Circle
- Leadership is:
- Teaching – sharing with others what they need to know, how to do something
- Mentoring - Help them see the world from our eyes
- Coaching - Help them see the world through their eyes. To do that, we must be good listeners, ask questions, and challenge them
- Follow what’s interesting to you… To figure out your passion, you have to do stuff. That’s the only way to fully learn what you’re good at and what you want to do. Have to be willing to try, fail, keep going, and figure out where you excel and what you’re curious about. That’s how you find your passion and do it for a living.
- They set up leadership dyads and triads at the Mayo Clinic. Group up a doctor, a nurse, and an administrator to help make decisions. This way you gain the perspective from different angles, people, and experiences.
- You have to context-shift radically, from an ER to a boardroom to a coaching session. Not everybody can wear all those hats, and yet Rick does it really well (with grace and humility).
- What’s the difference between a coach and a mentor?
- When you mentor: You share your experience & subject-matter expertise. You help a colleague see the world & its potential—through your eyes.
- When you coach: You help your colleague make sense of their world—from their perspective.
- Effective leaders:
- seek diverse perspectives
- recognize the bias of individual opinion
- make decisions methodically
- Ineffective leaders:
- make reflexive decisions
- amplify the thoughts of a few
- see alternate perspectives as obstacles
- Hiring -- What are the must-haves for a leadership role?
- Knowledge
- Fit with the team
- Collaborate
- Align with the values
- How to run 1:1s
- Consent to an agenda
- Ask useful questions
- LISTEN
- Career and Life Advice:
- Ask Who, How, What, Why
- Seek multiple perspectives
- Atul Gawande's Checklist Manifesto is useful.
