72-Hour Closures and Partner Anger

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In this episode: 

Brian Niccol TRIES HIS HARDEST to get us to like Starbucks again as he tries to escape the living ghost of Howard Shultz.

I also went to the Charlie Javice Sentencing yesterday - my report starts at 48:15. 7 YEARS!!! I was shocked - I was certain she'd be sentenced to no more than 5.

Links:

Starbucks is closing more stores and laying off 900 workers

Starbucks CEO’s turnaround isn’t happening fast enough for Wall Street

Howard Schultz says he is a big fan of Brian Niccol's 'brilliant' Starbucks revival strategy

Starbucks enters the protein wars with test of new drink option

 Starbucks to use AI to track inventory, free up baristas to connect

Starbucks seeks to slash million-dollar store upgrade costs

Write to Starbucks Corporate: https://customerservice.starbucks.com/sbux

Starbucks Customer Contact Center: 1 (800) 782-7282

Charlie Javice Sentenced to 85 Months in Prison for Fraud

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