Jeff Toister - The Guaranteed Customer Experience: How to Win Customers by Keeping Your Promises
SIMPLE brand With Matt Lyles
00:00
The Experience Guarantee
I saw one where like nine or like outstanding was six on the scale of zero to 10. If you don't give a nine or 10, are you that kind of animal? Don't you care about other people? Give me a nine. Well, so we have walked through the experience guarantee process and the elements. But what I think is cool, you know, is when it comes to the lessons I teach, I always try to practice what I preach.
Play episode from 43:16
Transcript
