Harnessing AI for Personalized Guest Engagement

How can technology enhance the personal touch in hospitality without replacing the human element? In this episode, Dina Belon, President of StayPineapple, reveals how innovative tech solutions are reshaping the guest experience while empowering hotel staff.

Key Takeaways:

• Discover how StayPineapple leverages cloud-based technology to streamline operations and enhance guest personalization.
• Learn the importance of involving end users in the technology selection process to ensure successful implementation and buy-in.
• Explore the role of AI in improving guest interactions and feedback management, while maintaining a human touch.