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Why Management Practice Matters

After Hours

CHAPTER

Do We Get What's Really Happening on the Ground?

I think you're hinting to several issues. One is, do we get what's really happening on the ground or do we get there- Exactly. They're impressions. That's why we didn't tell in advance that we were actually scoring the questions. We were not telling the managers we are evaluating you. Right. So the survey was double blind to minimize biases above ends. And then who scored it? Was it a different person yet who scored it or was the person who had the conversation scored? Oh my God, they're opening, you know, I can't go on for hours. No, no, no, but we implemented a very proud of all these basic managerial processes

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