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2min chapter
What to do in Your First Days As a Customer Success Leader
Gain Grow Retain
SaaS Product Onboarding
I still feel like a lot of times the onboarding, like the sales of CS handoff can be good. But then you're just mentioning part of the onboarding process there's two experiences I've had recently were repurchased a SaaS product and they still kind of throw the book at me. So it's how do you get people out of that experience and enable them instead. It always can be can be helpful. We teach it in our customer journey mapping class.
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