
#238: Ed Bastian, CEO of Delta Air Lines – Never stop improving
How Leaders Lead with David Novak
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Cultivating Culture at Delta Air Lines
This chapter explores the evolution and management of company culture at Delta Air Lines under its CEO, emphasizing the importance of investing in people and maintaining high service quality. It highlights the integration of new employees post-COVID, the significance of a 'heart of service' in hiring, and the value of personal leadership connections. Additionally, the chapter discusses the role of customer feedback in driving innovation and improving services, showcasing stories of exceptional employee dedication.
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