How Leaders Lead with David Novak cover image

#238: Ed Bastian, CEO of Delta Air Lines – Never stop improving

How Leaders Lead with David Novak

00:00

Cultivating Culture at Delta Air Lines

This chapter explores the evolution and management of company culture at Delta Air Lines under its CEO, emphasizing the importance of investing in people and maintaining high service quality. It highlights the integration of new employees post-COVID, the significance of a 'heart of service' in hiring, and the value of personal leadership connections. Additionally, the chapter discusses the role of customer feedback in driving innovation and improving services, showcasing stories of exceptional employee dedication.

Transcript
Play full episode

Remember Everything You Learn from Podcasts

Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
App store bannerPlay store banner
Get the app