Is Soft War Cool, but It Doesn't Serve the Users?

Lena: One of the biggest lessons i learned from maintaining learn was that, uh, for all the reasons i've been discussing, saying no is important. It's very hard, but it's also important. Getting to work with so many different people across so many different companies, different, you know, slices of life. Meeting a bunch of people in the job set community. The opportunity to become a part of bigger things than me once I got things humming.