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The Evolving Airline Experience: From Budget to Legacy
This chapter examines the transformation of airline services, particularly how a budget carrier is shifting towards legacy status. It highlights the decline in amenities and stresses the need for transparent communication between airlines and their customers to enhance satisfaction and manage expectations.
This week, we discuss Discord’s IPO plans, Cursor’s big raise, and how much coding developers actually do. Plus, is Southwest making a huge mistake with bag fees and assigned seats?
Watch the YouTube Live Recording of Episode 510
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