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How GenAI Will Transform The Contact Center

What It Means: A Forrester Podcast

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Harnessing Generative AI for Enhanced Contact Center Efficiency

This chapter explores the transformative effects of generative AI on contact centers, highlighting its ability to cut costs and enhance employee efficiency. By automating tasks like post-call summaries, generative AI frees agents to concentrate on customer interactions while pinpointing workflow inefficiencies for better support systems.

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