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Danny Oppenheimer: Governance and Helicopter Parenting

Behavioral Grooves Podcast

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The Power of Complaints

The vividness that goes along with the strength of a complaint is bigger than the vividness of someone to go, Oh, yeah, this is going to be great. And so on that, does that get more weight in people? And then do you respond and over respond? Because those complaints are vivid. And there's four of them when really it's one. It's really because those four people could be from the same team. So we're really just getting reporting on one source of disgruntled men of irritation and everybody else.

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