The vividness that goes along with the strength of a complaint is bigger than the vividness of someone to go, Oh, yeah, this is going to be great. And so on that, does that get more weight in people? And then do you respond and over respond? Because those complaints are vivid. And there's four of them when really it's one. It's really because those four people could be from the same team. So we're really just getting reporting on one source of disgruntled men of irritation and everybody else.

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode