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#185: Bill Mudd, President & COO at Churchill Downs – Operations are key to customer experience
How Leaders Lead with David Novak
Utilizing Technology and Team Collaboration for Customer Experience Enhancement in Horse Racing Industry
Exploring the impact of technology, social media, and teamwork on customer satisfaction in horse racing. Insightful discussion on the importance of a robust technology team, drawing lessons from successful entities like the Masters tournament, and prioritizing IT security and business intelligence tools.
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