45. How to Bounce Back When You Let Your Guests Down
Thanks For Visiting
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How to Survive a Nightmare
"I survived these nightmares. How did you, how did you bounce back to that one?" he says of a guest who checked in late and didn't clean the room. "If you're going to get into this, just plan on it needs to be clean the minutes that one checks out" 'You are going to mess up' is his advice for listeners.
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