Linking Consumer Duty with ESG and Addressing the Expectation Gap

In this episode, host Andrew Strange discusses the FCA’s consumer duty proposals with guests David Kenmir, a Partner in PwC’s Authorisation and Conduct practice, and Tessa Norman, a Manager in our Financial Services Regulatory Insights team. We discuss the challenges the proposals present for firms, from the need to make subjective judgment calls, to meeting the FCA’s expectations on monitoring outcomes, as well as how firms can embrace the opportunities associated with the proposals. We also cover the steps firms can take to prepare, and what the proposals will mean for firms’ supervisory interactions with the regulator.

You can contact our PwC speakers if you’d like to discuss any of the topics covered, at andrew.p.strange@pwc.com, david.kenmir@pwc.com and tessa.norman@pwc.com