The Quest to Solve Problems Before They Happen

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The book is called up stream, the quest to solve problems before they happen. What was the seed that made you want to talk about problems solving before the problem happens? I actually have a very clear answer to that, because i started a file in two thousand nine called upstream. It was i heard a parable that's well known in the field of public health - it's often attributed to a gun named irving zola. And so begins this kind of revolving door of rescue.

We have two options when we’re faced with a problem. We can either resolve it and walk away or figure out why it’s happening in the first place. It’s tempting to just solve problems as they come up, but bestselling author and speaker Dan Heath thinks there’s a better way. On today’s episode, he’s sharing why it’s important to get to the root of a problem. If managing conflict at work has ever felt like a game of whack-a-mole, this episode will give you the tools you need to create lasting change instead.