The evolving landscape of technology in the insurance industry

This chapter explores the dynamic relationship between business and IT leaders in the insurance industry amidst the evolving technological landscape, discussing the integration of AI, machine learning, drones, and IoT into modern platforms like Vlocity. The conversation emphasizes the significance of tools for analyzing big data, the role of AI in shaping the future of insurance, and the importance of human decision-making in interpreting AI results for profitability. It also touches on the impact of technology on the industry's business models, highlighting the need for carriers to differentiate themselves through user experience and digital transformation.