Product Mastery Now for Product Managers, Leaders, and Innovators cover image

392: How uncovering customer pains and unmet needs led to launching a rapidly growing product – with Matt Danna

Product Mastery Now for Product Managers, Leaders, and Innovators

00:00

The User Experience of a Salon or Spa

Sha and i were working on a research project when they decided to look at how salons booked appointments online. They found that the front desk staff has outside control over the profitability of the business simply by how they place appointments on the calendar. A building is an office o the calendar works as if constraint solvers taking all these imputs and then figuring out what's the most ideal time to place this appointment.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app