Exploring Post-Purchase Surveys and Customer Engagement in the Fountain Pen Community

Curious about the intersection of passion and business in the digital age? In this episode, I sit down with Brian Goulet, the co-founder of The Goulet Pen Co., who has turned a deep appreciation for the art of fountain pens into a successful online business. We’re breaking down how a blend of passion, dedication, and savvy business tactics can lead to remarkable success in eCommerce.

Listen in as Brian shares his journey through the challenges and victories of launching his company with scarce resources amid a financial crisis, and how a commitment to gradual growth, strategic patience, and organic development shaped their path to success. We also discuss the crucial role of maintaining a unique brand identity, the benefits of forming exclusive supplier partnerships, and the effectiveness of YouTube as a sales channel, despite platform changes.

You can find show notes and more information by clicking here: https://tinyurl.com/mw4e7jwh 

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