4min chapter

In The Trenches cover image

The Private Equity Perspective on Acquiring, Operating, and Selling Software Companies

In The Trenches

CHAPTER

The Importance of Service Revenue

Sally Kohn: Service revenue is not necessarily a bad thing. She says companies need to be honest about the unit economics of a customer, including services. Kohn: As long as you're idle, why open about it? "Services can be a very powerful friend in creating value"

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