Bridging the Gap: Enhancing AI Usage Among Frontline Workers

Send us a text

In this episode of the Human First AI Marketing podcast, host Mike Montague sits down with Mark Andrews of AI  Prophets  to explore what AI literacy really means for small and medium-sized businesses. Together, they break down the myth of AI as an all-knowing wizard and instead reframe it as a tool, like a chainsaw, that can dramatically increase productivity when used correctly. From upskilling employees and integrating AI into daily workflows to the biggest mistakes businesses are making with data and vendor strategies, this conversation delivers essential insights for leaders navigating the evolving AI landscape.

Mark shares a ground-level view of how SMBs can start applying AI today, without getting overwhelmed by hype or enterprise-scale complexity. You’ll learn about three key domains of AI data science, generative AI, and automation, and how to identify time-saving opportunities in marketing, operations, and reporting. Whether you're a frontline marketer, business owner, or director trying to build smarter systems without losing the human touch, this episode offers tactical advice, real-world analogies, and a refreshing dose of clarity on using AI to work smarter, not harder.

Top Takeaways 

1. AI is a productivity tool, not a magic solution
 Mark emphasizes treating AI like a "chainsaw", a powerful tool that requires skill, practice, and intention to be effective.

2. Focus on AI literacy before automation
 Many teams jump to automation too quickly; instead, start with understanding how AI works and where it fits into real-world tasks.

3. Start with real business problems, not AI hype
Identify repetitive, time-consuming workflows first, then explore whether AI is the right solution, rather than applying it blindly.

4. Data access and context matter more than prompts alone
 Sophisticated prompting only works if users have access to quality internal data and understand their workflows deeply.

5. Bottom-up AI adoption is more scalable than top-down overhauls
Large-scale consulting efforts often fail; meaningful AI integration comes from solving small, real problems first.

6. Small businesses have a speed and agility advantage
 Unlike enterprises tied to rigid platforms, SMBs can test and iterate with AI tools faster, gaining practical value sooner.

7. Don’t wait for perfect data to get started.
Many organizations stall waiting for a clean data infrastructure. Mark suggests using generative AI and experimentation to drive momentum early.

8. Strategic AI use can upskill employees and shift job roles
AI doesn’t just cut tasks; it frees up time for deeper, more impactful work when used intentionally across teams.

9. Not all AI tools are equal. Build AI into workflows, not just on top. Tools designed with AI at the core (like Gamma) often outperform traditional software with AI bolted on after the fact.

10.

The Human-First AI Marketing Podcast is brought to you by Avenue9. We use artificial intelligence to amplify your unique voice, empower your marketing team, and enable your scaling business to achieve big-brand success.

Explore new avenues available with AI marketing at Avenue9.com.

We’re not just another AI company trying to build robots to replace you. We will help make you the hero. We’re marketers, too, and we get how important creativity, empathy, and human insight are when connecting with your ideal clients.

No matter where you’re starting from or how big your goals are, we turn modern marketing challenges into exciting opportunities. Let's get started with a discovery consultation!