Evolving Functionality of the Queues App in Microsoft Teams

In a podcast crossover, Tom Arbuthnot joins friends Randy Chapman, Mark Vale, and Shawn Harry in episode 65 of the UC Status Podcast, where they discuss all things Microsoft Teams, AI, and future innovations.

• What were the big Microsoft Teams features of 2024, and a look at the Roadmap for 2025
• The impact of Teams Premium on user experiences and how businesses are leveraging its features, including branding, intelligent recaps and integration with external platforms
• The increasing support of BYOD rooms
• Copilot's future trajectory and how AI will impact contact center