Evolving Product Offerings Through Customer-Centric Development

Before Eoin Hinchy founded automation platform Tines, he spent more than a decade on security teams at DocuSign, Deloitte, and eBay, where he saw firsthand the time eaten away by important but repetitive–and not-exactly-thrilling—tasks. He and Tines co-founder Thomas Kinsella decided to do something about it, launching Tines from a cramped office in Dublin. Now, Tines saves their 400+ global customers a mind-boggling amount of time, performing more than one billion automated actions each week.

In this episode of Spotlight On, Eoin joins Accel’s Luca Bocchio to discuss how Tines got here, including: why you can argue like cats and dogs and still be founder “soulmates,” why founders don’t (necessarily) need to move to the Bay Area anymore, and what he learned from throwing out parts of the startup playbook—and trusting his instincts instead.