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#25: How to Create Customer Personas for Your B2B Marketing

Business of Story

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Human Connection in B2B Marketing

This chapter explores the necessity of establishing human connections with customers in B2B marketing, emphasizing the shift from traditional, brand-centric narratives to more relatable, customer-focused storytelling. It discusses the complexities of B2B transactions, including the importance of understanding the buyer's journey and employing strategies like the 'pronoun shift' to enhance engagement. Ultimately, the conversation highlights how businesses can position themselves as mentors, guiding customers through a meaningful purchasing experience.

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