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The conversation is about how can you add more value or positioning specific products to a customer's problem. The CSM, if they're really engaged at a business level, should be well, well qualified to help tee up those opportunities. You got to get really granular about the way your business works and who you're selling to so that you can put the right resources on it.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode