Work culture in the U.S. is broken. It’s on employers to fix it. | Tiffani Bova for Big Think+
Big Think
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Transforming Work Culture by Valuing Employees and Customers Equally
This chapter highlights the critical need for organizations to prioritize employee experience alongside customer experience. By treating employees with the same value as customers, companies can boost job satisfaction and enhance overall customer service, directly linking employee happiness to customer loyalty.
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