How OPower Uses Behavioral Science & AI to Reduce Energy Demand
Climate Rising
00:00
The Importance of Customer Experience in Energy Pricing
Some utilities offer free pay programs that will include more of that ongoing communication to customers. There is also a new piece of technology that's starting to be deployed in the industry. AMI advanced metering infrastructure 2.0 gives customers connectivity directly to them from their Wi-Fi network. So they can view their usage in real time and get notifications in real time if they're approaching their new demand peak.
Transcript
Play full episode
