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Getting to the Economic Buyer with Anne Gary

Revenue Builders

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The Importance of Customer Success Stories

The larger the delta between the two, the more that they're compelled to do something about it. That's why you have to quantify. And when you get into those required capabilities, a couple of things that are important. One is the customer needs to own them. I think all too often we own them. We think it's our problem. It's not. It's really the customer's problem to solve," he says.

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