The Workplace Communication Podcast cover image

#095 - Holding the Calm with Hesha Abrams

The Workplace Communication Podcast

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How Do You Successfully Mediate Conflicts?

Sally Kohn: When people start out as mediators or problem solvers, you always look at it as your Solomon in some ways. But more importantly, she says, you're not somebody's therapist. You can't really solve the underlying problems; you want to solve the immediate problems in front of you. She talks about paradigm shifting and what that is and how you do it.Kohn: The same techniques work for Google and Amazon and Yahoo and Verizon and all these big companies work with just human beings.

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