Importance of Communication and Building Trust

“It didn't hurt before YOU drilled it!” - sound familiar? Of course it does! It's such a real world WEEKLY dilemma for Dentists all over the world. That heavily decayed and/or cracked molar was destined to start hurting the moment you touched it. How should you handle these scenarios? How can you prevent them in the first place? What if you're patient is upset?  https://youtu.be/bf24wpgiv3Q Watch PDP167 on Youtube To tackle this scenario I’m joined by Dr. John Swarbrigg and Dr. Neel Jaiswal – two of the nicest guys in dentistry! How do we dodge the pitfalls before they even appear? The secret sauce lies in a personal and detailed consent process. Informed consent allows you to set expectations, which saves time, money, and ensures smiles all round. And hey, we also talk about mitigating situations when things go a bit wonky – because let's face it, we're all human! If you’re in need of a new indemnity quote, use the link www.protrusive.co.uk/insurance to get £100 off with PDI (and see how much you save by moving away from traditional and out-dated indemnity agreements). Need to Read it? Check out the Full Episode Transcript below! Highlights of the episode:00:00 Intro01:32 The Protrusive Dental Pearl02:45 Dr. Jonathan Swarbrigg05:50 Dr. Neel Jaiswal07:17 Scenario: Painful Pulpitis after Treatment08:31 ‘The 4 Rs’13:13 Save on Dental Indemnity14:23 Getting to know your patient16:36 Consent process21:15 Issues and complaints25:59 Who foots the bill?31:38 Final remarks38:16 Outro If you liked this episode, you will also like GF019 - Indemnity vs Insurance Did you know? You can get CPD from the Web App or Phone App and watch premium clinical videos, for less than a tax deductible Nando’s per month? Click below for full episode transcript: Jaz's Introduction: Picture this scenario, you have an asymptomatic molar with a large, behemoth amalgam restoration. You think it looks a little bit worse for wear, so you plan an indirect restoration, let's say an onlay. Jaz's Introduction:And everything goes smoothly, you did it under rubber dam, and it looks beautiful, and he followed all the adhesive principles, but unfortunately this asymptomatic tooth became very symptomatic and now you're looking at a pulpitis and the patient needs a root canal. Now sometimes the patient is upset. Does this sound familiar? Well if this doesn't sound familiar then you probably haven't done enough dentistry because this is something that we face. It's a real world problem. It's no one's fault that this happened. It's just biology. But attached to this scenario are emotions and feelings of the patient which can sometimes be quite bitter. So today we tackle the clinical part of the scenario in terms of what do we do, how do we prevent this from happening, what kind of communication should be happening with the patient to preempt this kind of scenario, and medically, legally, how can we protect ourselves. I'm joined by a fantastic dentist called Dr. John Swarbrigg. And Dr. Neel Jaiswal, together they are two of the nicest guys in Dentistry. And yes, my voice does sound a little bit different. I'm sick again! Like, literally I was sick three weeks ago. I don't know why, it's like a chest infection this time. It's all these bugs that the kids bring from the school. But I'm powering through. I'm powered by coffee. I'm also powered by your love on social media and also on YouTube. It's been amazing to have all these new listeners join. And all the veterans who've been listening to the podcast for so many years. To be part of the community on Telegram or the Facebook group or the app itself. Thank you so much to all of you for supporting Protrusive Dental Podcast. Protrusive Dental PearlAs you know, every PDP episode, I give you a Protrusive Dental Pearl, and today is a bit of a funny one. It's an app I want to recommend, and I don't know if it's an international app or not. I know it's in the UK,