4min chapter

Troubleshooting Agile cover image

Innovation - Follow the Tune Not the Words

Troubleshooting Agile

CHAPTER

The Importance of Communication in Change Management

Jeffrey Toobin: Leaders need to be aware of the obstacles. Even if they're completely on board they have to understand the fears of people who maybe have been burned before by other leaders, he says. So that's the challenge for leaders this makes sense and one thing I often tell people is never to talk about a failure you talk about an experiment that had a negative result rather than thinking we're going to get right the first time.

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