Rethink Moments with Rachel Botsman cover image

Rethinking Repair: Jason Fried

Rethink Moments with Rachel Botsman

CHAPTER

Trust Is a Key to Customer Success

When we really trust people, we don't need to always know what they're up to. The most powerful signs of distrust are often control and micro management. That's why i describe trust as having a confident relationship with the unknown.

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