The Transformative Journey of Red Lobster's CEO

This chapter narrates the experiences of a young CEO in the restaurant industry, focusing on their roles at Red Lobster and P.F. Chang's. It explores their early influences, strategic decisions during challenges like the COVID-19 pandemic, and the effort to revitalize Red Lobster's brand. Emphasizing the balance between maintaining nostalgia and embracing innovation, the chapter provides insights into leadership, customer service, and the dynamics of franchising versus corporate ownership.