Uncovering Customer Insights Using JTBD with Aggelos Mouzakitis
Better Done Than Perfect
Is Your Product a SaaS Solution?
Not all products are born equal. For example, solutions like our own user list, which is an email marketing platform, has naturally high retention. And maybe some of other platforms are seasonal by nature, and they will have higher churn. How do you know one from another? That's a very good question.
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