4min chapter

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S2 Ep.16 Jabe Bloom – Platforming inside and between organizations: differentiation, scale, and scope

Boundaryless Conversations Podcast

CHAPTER

The Concept of Designer Service Design

The way that Starbucks is designed is a service design, right? It's a way in which someone thought through the co-creation of value with the customer. So I think that's one way to start thinking about how platforming could be an intersection of organizational design and software architecture or software theory. The other thing I would generally start talking about I think has to do with the platform being at least initially inside the organization.

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