Navigating Negotiation Styles: Beyond Surface Impressions

This chapter delves into the complexities of negotiation and the pitfalls of imitating high-profile negotiators. It advocates for understanding the underlying context of a negotiator's style and stresses the importance of clarity and confidence in communication over mere mimicry of aggressive tactics.

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Chris Voss is a former FBI lead hostage negotiator, bestselling author, and the world’s leading expert on high-stakes persuasion and negotiation. With over two decades of experience resolving international kidnappings and crises, he founded The Black Swan Group to teach business leaders, entrepreneurs, and professionals how to leverage tactical empathy and strategic communication to win negotiations. His book, Never Split the Difference, has become a global phenomenon, revolutionizing deal-making and sales strategies across industries. A sought-after speaker and masterclass instructor, Voss equips audiences with practical, game-changing negotiation tactics that drive success in business and life.

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