Ravi Iyer on How to Improve Technology Through Design
The Lawfare Podcast
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The Benefits of Optimizing for Engagement
Ravi Agrawal: There are some things that platforms have done that have had measurable benefits to the metrics that are indicative of a healthier dialogue. We think it's important to measure people's bad experiences in general and try to incentivize companies both to create fewerbad experiences and more good ones. So let's say Zuckerberg calls you right after he listens to this episode. He says, Ravi, come back, I need you to fix Facebook. And so does New Public often uses the analogy of designing spaces that are healthy for people. But what do you think are kind of the highest impact, highest leverage dials to turn to improve design?
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