EP 142 | Dave Jackson (TheCustomer.Co) The 7 principles of Customer Success
CHURN FM
00:00
How to Get the Right Feedback on Your Web Site
If you're asking for feedback too early, youre going to get information from the wrong types of people. The question i think you should always ask is, on ha scale of zero to ten, how likely are you to renew? And based on their answer, why did you give that school? It's the ne promoter, but applies in now, because that gets you to one is, is this a risk? Second, it says, what i need to do to avert that risk? I find an interesting conceps i've en worked with comers. As advised, it's the enses of anybody that's talking to to a custom within reason,. You don't want to swamp
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