
Airbnb ft. Brian Chesky - Battling a copycat clone and rebuilding user trust to revolutionize travel
Crucible Moments
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Building Trust and Overcoming Challenges
This chapter explores the early days of Airbnb and how the company built trust with users. It also discusses a crucial moment when a host's home was ransacked, causing a viral backlash and questioning the future of Airbnb. Additionally, the chapter delves into the challenges Airbnb faced regarding copycat competitors and their decision on how to handle them.
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