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18min chapter
Airbnb ft. Brian Chesky - Battling a copycat clone and rebuilding user trust to revolutionize travel
Crucible Moments
Building Trust and Overcoming Challenges
This chapter explores the early days of Airbnb and how the company built trust with users. It also discusses a crucial moment when a host's home was ransacked, causing a viral backlash and questioning the future of Airbnb. Additionally, the chapter delves into the challenges Airbnb faced regarding copycat competitors and their decision on how to handle them.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode