How Do You Handle Resistance When You're Making a Decision?

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Leslie: I recently made a decision to change our booking system in the way that we're bringing patients in for certain cases. How do you handle the resistance that come from team members when you're trying to implement a new workflow? Leslie: Women, our decisions are critiqued more. We're getting more pushback than men. This suggests it's more effective for women to adopt a little bit of a subtle approach in credentialing.

Do you find it tough to make decisions? Do you get stuck coming up with options (or overwhelmed by too many of them)? Or maybe you worry about how people will take your decision and if they’ll disagree with it? Do you often grapple with guilt or regret after making a final call?

A dentist who directs a public health clinic wants to gain confidence in her ability to make sound decisions. Behavioral scientist Leslie John shares methods for not overthinking, preempting pushback, and making peace with a tough call.

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Leslie John is a behavioral scientist and professor at Harvard Business School.

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