Messenger First Ticketing - The Next Generation Inbox

Our new next generation ticket solution works in industry standard channels like email but it is made for the future of support which will take place in the customer preferred messenger. Tickets is built right into our new messenger and as you'd expect by now it's fully configurable. With messenger first tickets you can use bots to capture structured data saving your agent's time removing back and forth steps to collect information. You can clearly say customer expectations with live updates showing them how your ticket is progressing to a transparent personal experience reducing needless new in-bank queries. No matter what your customer needs you can give them a personal, modern, rich experience that drives up their happiness, engagement and satisfaction.