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The Empathy Edge: Maria Ross

Wisdom From The Top with Guy Raz

CHAPTER

How Do Leaders Cultivate Empathy?

The first habit to strengthen your own empathy as a leader is to practise presence. If you don't practice presents, you're going in guns blazing with your opinions. Ego kills ampathy. You can tell when someone's not being ampathetic by their defensive and fearful attitude. Who is an ampathetic leader that you have researched? i would like to point out who has really popped up in my radar obviously, during the last year and a half, which is eric an from zoom. He started the company because customer ampathy.

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