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Episode 465: Talking to your report's previous manager and how to replace a 30-year-old ticketing system

Soft Skills Engineering

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Navigating Ticketing System Overhaul

This chapter explores the complexities of transitioning from a 30-year-old ticketing system to a modern solution, emphasizing the challenges of change management within organizations. The hosts discuss the need for a thoughtful approach to gather feedback, navigate biases, and present objective analyses to encourage acceptance of new technologies. Anecdotes and insights on successful migrations highlight the importance of demonstrating tangible benefits and careful integration with existing tools.

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