AI in contact centers trends with Nerys Corfield
VUX World
00:00
Navigating Challenges in Customer Experience with Multiple Service Providers
This chapter addresses the hurdles faced by companies utilizing various service providers in enhancing customer experience, focusing on issues such as fragmented data sharing and the necessity of tight integration for streamlined customer journeys. The complexities of incorporating AI in contact centers are explored, with insights into the potential future landscape of customer interactions and the impact on the labor market in this industry. The evolving nature of contact centers is discussed, emphasizing the growing role of AI-mediated customer experiences and the importance of maintaining consistent brand personas in digital interactions.
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