AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
13min chapter
AI in contact centers trends with Nerys Corfield
VUX World
Navigating Challenges in Customer Experience with Multiple Service Providers
This chapter addresses the hurdles faced by companies utilizing various service providers in enhancing customer experience, focusing on issues such as fragmented data sharing and the necessity of tight integration for streamlined customer journeys. The complexities of incorporating AI in contact centers are explored, with insights into the potential future landscape of customer interactions and the impact on the labor market in this industry. The evolving nature of contact centers is discussed, emphasizing the growing role of AI-mediated customer experiences and the importance of maintaining consistent brand personas in digital interactions.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode